Phone Skills Training Call Package
Have Them at Hello!
Phone Skills for the Exceptional Practice
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Do you really know?
How are those phone calls
you've paid so much money for
being handled?
Find out and be confident!
Transform your phone skills
with our revolutionary training and
Phone Skills Training Call Service!
We Can Help.
Whether they come from media or patient referrals, these products will dramatically improve your success with new patient calls, as well as other calls such as confirmation, cancellations, and price-shoppers. Discover an approach that converts price-shoppers to appointments, reduces no-shows, increases return-on-investment and subsequent referrals.
Turn the "Wow!" factor way up by improving the skills and motivation of team members handling the telephone. Designed for doctors and the entire team, these products will change your results and the way you view those media or internally generated calls.
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So... What the heck is a Phone Skills Training Call anyway?
The purpose of the Phone Skills Training Call is to measure an employee's performance of a clearly defined method taught to front desk personnel when answering patient phone calls. This allows us to define areas that are working well and those that may need some refinement.
A Phone Skills Training Call (PSTC) is a telephone call made by a representative of Katherine Eitel and Associates to your office in which that person "role plays" as someone with a dental problem in need of an appointment. The conversation is recorded. Katherine evaluates the call and provides a confidential written analysis and action plan.
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"I was already pretty good on the phone
but with Katherine's program...
I became outstanding!
She mades it very non-threatening.
I'd highly recommend it for anyone wanting to
improve their job performance."
~ Rochelle T.
RDA/Scheduling Coordinator
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| Phone Skills Training Call Package
The Phone Skills Training Call Service helps celebrate areas that are working well and gives clear guidance for those that need improvement. Included is one copy of the Training Call, a written analysis and action plan. Have Them at Hello! TM Audio CD & Workbook Set is included... a $195 value!
$695
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Additional Phone Skills Training Calls
Includes one digital copy of the Phone Skills Training Call and the written analysis and action plan.
$545
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